Return & Refund Policy

1) Eligibility for returns

• Items must be unused and in original condition (sealed if applicable).
• Preferably request a return within 7 days of delivery (or as required by applicable law).
• Some sensitive products (e.g., opened personal care items) may not be returnable for hygiene reasons unless defective or incorrect.

2) Accepted return scenarios

• Item arrived damaged or defective.
• Wrong item delivered.
• Missing quantity or packaging issue upon delivery.

3) Return process

1. Contact us via WhatsApp or email with your order number and photos (if applicable).
2. We will review and provide return/exchange instructions.
3. After receiving and inspecting the item, we will confirm the final action.

4) Refunds

If approved, refunds will be processed via the available payment method or as agreed. Processing times may vary by provider.

5) Contact

For return/refund inquiries:

• Email: info@rootsps.shop