Privacy Policy

Privacy Policy & Confidentiality of Information

For Roots of Nature. We believe privacy is a fundamental human right. This document explains our commitment to protecting your personal data and how we manage it in line with global best practices and applicable local and international laws.

1) Data We Collect (Sources & Types)

We collect and process data under the following categories:

• Information you provide directly: identity data (full name), contact data (email, phone, shipping and billing addresses), and account data (username, encrypted password).
• Data collected automatically: technical identifiers (IP address, browser type, operating system, device language) and usage data (browsing behavior, session duration, pages visited, links clicked).
• Financial transaction data: purchase history, amounts paid, and payment method. (We do not store credit card details; they are processed entirely through encrypted, certified international payment gateways.)

2) Legal Bases & Purposes of Processing

• Contract performance: to ship your orders, process payments, and provide support.
• Legitimate interests: to improve website performance, detect and prevent fraud, and personalize your shopping experience.
• Legal compliance: to meet tax and legal obligations.
• Explicit consent: to send marketing messages and newsletters (which you can withdraw at any time).

3) Sharing Data with Third Parties

We follow a strict policy: we do not sell or rent your data to promotional parties. We share data only with essential partners to provide the service:

• Logistics providers: to ensure your shipment reaches you.
• Payment gateways: to process payments securely.
• Analytics tools (e.g., Google Analytics): to understand how to improve our services.
• Regulatory authorities: only when legally required.

4) Cybersecurity & Data Protection

• Encrypting sensitive data using SSL/TLS.
• Performing periodic security vulnerability checks.
• Restricting access to personal data to authorized personnel who need it to serve you.

5) International Data Transfers

Your data may be processed on servers located outside your geographic region. We ensure such transfers are handled with adequate legal safeguards that provide the same level of protection described here.

6) Your Rights as a Data Subject

• Right of access: request a copy of your data we hold.
• Right to rectification: correct inaccurate or incomplete data.
• Right to erasure ("right to be forgotten"): request deletion when the purpose ends.
• Right to object: object to processing for direct marketing.

7) Cookies

We use cookies and similar tracking technologies to improve website functionality. You can manage cookie preferences in your browser settings; however, disabling them may affect certain features.

8) Changes to This Policy

Roots of Nature may update this policy periodically. We will notify users of any material changes via email or a prominent notice on our website.

9) Data Protection Officer (DPO) & Contact

If you have privacy questions or wish to exercise your rights, please contact our Data Protection Officer (DPO):

• Email: info@rootsps.shop
• Subject: "Privacy Inquiry"